RETURNS & REFUNDS POLICY

At BIGBOZ Exhaust, we value every customer and stand behind the quality of our products. To ensure fairness and transparency, the following policy applies to all returns, refunds, and exchanges:

RETURN ELIGIBILITY

If you change your mind, you may request a return or exchange within 14 days of the original purchase date, provided the following conditions are met:

  • The item is unused, uninstalled, and in original, resalable condition

  • The item is returned in its original packaging, fully protected and packed in the same careful manner it was originally shipped

  • All components must be intact and included (e.g. tips, hardware, inserts, etc.)

  • A valid Return Goods Authorization Number (RGA#) is obtained prior to return

Important: Returns that arrive damaged due to poor repackaging or lack of proper protection will not qualify for a full refund and may be rejected or subject to additional fees.

HOW TO REQUEST A RETURN

  1. Contact us at [your email or website] to request an RGA#.

  2. Once approved, return the product using the original packaging.

  3. Clearly write the RGA# on the outside of the box and on the shipping label or waybill.

  4. Include a copy of your order confirmation inside the package.

Packages received without a valid RGA# will be rejected and returned to sender at their expense.

RETURN DEADLINE

After receiving your RGA#, the item must arrive at our facility within 5 business days. Returns that arrive after this window may be refused, and the refund voided.

RETURN SHIPPING & FEES

  • Return shipping is the customer’s responsibility.

  • Original shipping costs are non-refundable.

  • A 10% restocking fee will be applied to all approved returns unless otherwise specified.

  • If the return is for an exchange, the customer is responsible for:

    • Return shipping

    • Any price difference

    • Shipping charges for the replacement item

INTERNATIONAL ORDERS & RETURNS

SHIPPING & DELIVERY

International orders are typically shipped within 3–5 business days of purchase. Once an order leaves our facility, BIGBOZ Exhaust is not responsible for customs clearance times, import duties, taxes, brokerage fees, customs delays, or carrier delays that are outside of our control.

International delivery times may vary depending on the destination country, customs procedures, carrier conditions, and other circumstances outside of BIGBOZ Exhaust's control.

BIGBOZ Exhaust reserves the right to change carriers such as DHL, UPS, FedEx, or other carriers based on availability, service conditions, or other operational reasons.

CUSTOMS, DUTIES, TAXES & IMPORT FEES

The customer is responsible for understanding and complying with the customs and import requirements of the destination country.

Unless otherwise required by applicable law, the customer is responsible for any duties, taxes, customs fees, brokerage fees, import fees, customs clearance charges, storage fees, or other charges imposed by the destination country, customs authorities, carrier, or other third parties.

If customs or brokerage agents request additional information, documentation, payment, or action from the customer, the customer is responsible for responding and completing the required process.

BIGBOZ Exhaust cannot control the amount of time customs authorities or carriers take to process an international shipment.

REFUSED, ABANDONED OR UNCLAIMED PACKAGES

If an international package is refused, abandoned, rejected, or remains unclaimed by the customer, the customer may be responsible for all costs associated with the shipment and its return, to the extent permitted by applicable law.

These costs may include:

  • Return shipping charges
  • Duties and taxes
  • Customs and brokerage fees
  • Import or reimport fees
  • Customs clearance charges
  • Storage or handling fees
  • Carrier charges
  • Other fees associated with returning the shipment to BIGBOZ Exhaust

BIGBOZ Exhaust will not voluntarily absorb costs that are the customer's responsibility under applicable law.

Any eligible refund may be reduced by applicable costs that BIGBOZ Exhaust is required to pay or incur because of the customer's refusal, abandonment, or failure to accept the shipment, to the extent permitted by applicable law.

INTERNATIONAL RETURNS

For international orders, the customer is responsible for the direct cost of returning the product to BIGBOZ Exhaust, to the extent permitted by applicable law.

This may include return shipping, customs charges, duties, taxes, brokerage fees, customs clearance fees, and other charges associated with returning the product to the United States.

Customers are responsible for selecting a shipping service that provides valid tracking and proof of delivery.

RETURN TRACKING REQUIREMENT

Tracking information must be provided to BIGBOZ Exhaust for every international return.

The customer must provide the tracking number to BIGBOZ Exhaust as soon as the return shipment has been shipped.

The tracking information must allow BIGBOZ Exhaust to monitor the shipment and maintain a record of the return until it is delivered to our facility.

Customers are responsible for selecting a return shipping service that provides tracking and proof of delivery.

BIGBOZ Exhaust is not responsible for a return shipment that is lost, delayed, damaged, misrouted, or otherwise fails to reach our facility while in transit when the customer selected and arranged the return shipment.

RETURN CONDITION & INSPECTION

Returned products must be received in the condition required under applicable law and, where applicable, new, unused, uninstalled, complete, and in resalable condition.

BIGBOZ Exhaust will inspect returned products after delivery.

Where permitted by applicable law, BIGBOZ Exhaust may account for any reduction in the value of a product caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Products that have been installed, modified, damaged, altered, welded, cut, used, or otherwise handled beyond what is permitted under applicable law may not qualify for a full refund.

EU CUSTOMER RETURNS

For customers located in the European Union, eligible online consumer purchases are subject to applicable EU consumer protection laws.

For eligible purchases, EU consumers generally have a 14 calendar day right of withdrawal beginning from the date the consumer, or a third party designated by the consumer, receives the goods. The consumer generally does not need to provide a reason for exercising this right.

This statutory right does not apply to every type of product or circumstance. Applicable exemptions and limitations under EU and applicable national law will apply.

When an EU consumer exercises a statutory right of withdrawal, the direct cost of returning the goods is generally the consumer's responsibility, provided the consumer was properly informed of this responsibility before placing the order.

The customer is responsible for arranging and paying for the return shipment and for providing valid tracking information, subject to applicable law.

BIGBOZ Exhaust will not charge or deduct costs from an EU consumer's statutory refund where such deduction is prohibited by applicable law.

EU REFUNDS

For an EU statutory withdrawal, BIGBOZ Exhaust will process the refund in accordance with applicable EU consumer protection requirements.

BIGBOZ Exhaust may withhold reimbursement until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Where applicable, BIGBOZ Exhaust may reimburse the standard delivery cost originally paid by the customer as required by law. Additional costs resulting from the customer selecting a more expensive delivery method may not be refundable where permitted by applicable law.

Any refund will be made using the original payment method unless another method is agreed upon with the customer.

International banking, payment processor, currency conversion, and financial institution processing times may affect when refunded funds actually appear in the customer's account. BIGBOZ Exhaust is not responsible for delays caused by the customer's bank, payment provider, or financial institution.

NON EU INTERNATIONAL RETURNS

For customers located outside the European Union, returns are subject to BIGBOZ Exhaust's applicable return policy and any mandatory consumer protection laws that apply to the transaction.

Unless otherwise required by applicable law, customers outside the EU who request a return because they changed their mind, no longer want the product, ordered incorrectly, or otherwise wish to return an eligible product for a customer initiated reason are responsible for all costs associated with the return.

This includes return shipping, customs charges, duties, taxes, brokerage fees, customs clearance fees, and other costs associated with returning the product to BIGBOZ Exhaust.

DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If a customer believes a product is defective, damaged, or was shipped incorrectly, the customer should contact BIGBOZ Exhaust before returning the product.

BIGBOZ Exhaust may request photographs, videos, product information, order information, or other documentation to evaluate the issue.

Customers should not ship a product back without receiving return instructions from BIGBOZ Exhaust, unless applicable law provides otherwise.

Where BIGBOZ Exhaust is legally responsible for return costs because a product is defective, damaged, or does not conform to the contract, those costs will be handled in accordance with applicable law.

IMPORTANT INTERNATIONAL CUSTOMER NOTICE

International customers are responsible for understanding that returning a product to the United States can involve additional shipping, customs, duties, taxes, brokerage, and import or reimport costs.

BIGBOZ Exhaust will not voluntarily assume international return costs or fees that are the customer's responsibility under applicable law.

Customers should carefully review the product description, specifications, fitment information, measurements, finish, and other product information before placing an international order.

By placing an international order, the customer acknowledges that international shipments and returns may be subject to customs procedures, import requirements, carrier requirements, and additional costs.

Nothing in this policy limits or excludes any consumer right or legal remedy that cannot legally be limited or excluded under the laws applicable to the customer's transaction.

WARRANTY POLICY

For complete warranty details and instructions, please visit our official Warranty Policy page: https://bigbozperformance.com/pages/warranty

REFUND PROCESS

Once the returned product has been received and inspected:

  • Refunds may take up to 30 business days to process after approval.

  • Refunds are issued back to the original form of payment.

  • Refunds may be reduced to account for shipping costs, customs fees, return charges, or damage due to poor packaging.

ADDITIONAL PROTECTION CLAUSES (Optional but Recommended)

  • Chargeback Policy: Any false or fraudulent chargeback claims will be disputed with supporting documentation, including delivery confirmation, carrier tracking, and proof of fulfillment.

  • Risk of Loss: All items are shipped with tracking. Once the item has been marked as delivered by the carrier, the risk of loss transfers to the buyer.

  • Refused Packages: Refusing delivery does not guarantee a full refund. The package must be returned in good condition, and any associated costs will be deducted.