SHIPPING & DELIVERY POLICY

At BIGBOZ Exhaust, we take pride in delivering fast and reliable service. We work hard to process and ship your order as quickly and carefully as possible.

ORDER PROCESSING

Once your order is placed, you will receive an email confirmation with your order details and payment receipt.

We typically maintain strong inventory levels and aim to ship most orders within 3–5 business days. However, in rare cases, unforeseen issues may cause minor delays. We appreciate your patience as we work to fulfill your order with care.

SHIPPING & TRACKING

When your order ships, you will receive a second email containing your tracking number and carrier details (UPS, DHL, USPS, etc.).

Once a tracking number is issued, BIGBOZ Exhaust reserves a 3-business-day grace period to dispatch the package. This allows us to handle any last-minute complications, carrier issues, or product checks. In most cases, we ship much sooner — but this window ensures accuracy and flexibility when needed.

Please allow 5–7 business days for delivery once your order has been dispatched. Actual delivery times may vary based on location, customs processing (for international orders), and carrier performance.

Most U.S. customers receive their packages within 3–5 days of shipment.

Deliveries typically occur between 9:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays. We recommend having someone available to sign for the package if required.

LOST OR STOLEN PACKAGES

Every shipment includes tracking for your protection. Once a package is marked as “Delivered” by the carrier, BIGBOZ Exhaust is no longer responsible for the item’s location or condition.

If your package appears lost or is missing after delivery, please contact the carrier directly to file a claim:

• UPS: https://www.ups.com

• USPS: https://www.usps.com

• DHL: https://www.dhl.com

BIGBOZ Exhaust does not reimburse or replace packages confirmed as delivered. We are not liable for theft, delivery errors, or delays once the package is in the carrier’s possession.

INTERNATIONAL ORDERS & CUSTOMS

International shipments may be subject to customs clearance, import duties, taxes, and brokerage delays. These are beyond our control and vary by country.

It is the customer’s responsibility to comply with customs requirements in a timely manner. If a package is refused, held, or delayed due to customs issues, any return shipping costs, duties, or processing fees will be deducted from the final refund.

INTERNATIONAL LOST PACKAGE PROCEDURE

If your international order appears lost in transit (not marked as “Delivered”), the following steps apply:

1. Initial Investigation
   Contact the carrier using your tracking number to request an investigation. You may be asked to verify address details or confirm whether customs contacted you.

2. Waiting Period
   Due to customs and international transit times, we must allow at least 20 business days from the ship date before declaring a package as lost.

3. Claims Process
   If the package is not delivered or located after the 20-day window:

   • We will file a claim with the shipping carrier.

   • Once the claim is accepted and closed by the carrier, we will either issue a refund or send a replacement product, at our discretion.

4. “Delivered” Status
   If the carrier marks the package as “Delivered,” BIGBOZ Exhaust is no longer liable. You must work directly with the carrier or local postal service to resolve delivery disputes.

Note: We do not offer refunds for international shipments marked as “Delivered,” even if the package is reported missing or stolen. You may be able to file a theft claim locally.